Technical Support Engineer I Mendix
Energy SolutionsChicago, Illinois
Full Time
Posted April 27, 2026
$65k - $86k
Energy Management
Remote
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Job Description
A Technical Support Engineer Mendix Trainee role focused on troubleshooting, supporting, and developing software systems related to energy incentive programs, with opportunities for growth into Mendix development through training and certification.
Key Responsibilities
- Respond to customer inquiries, complaints, and technical issues via email, phone, and chat
- Troubleshoot and resolve application- or API-related issues, including debugging and root-cause analysis
- Document and investigate user-reported bugs, escalating when necessary
- Support internal teams with advanced issue triage and data updates
- Follow ITIL procedures to manage support requests, escalations, and SLA compliance
- Maintain accurate records of support activities and contribute to team documentation
- Complete Mendix training and achieve developer certification
- Contribute to the development of minor features and bug fixes on the Mendix platform after certification
- Collaborate with cross-functional teams to resolve customer issues efficiently
Requirements
- Bachelor's degree in Computer Science, Software Engineering, or related field preferred, or equivalent hands-on technical experience.
- Minimum 1 year of experience in software technical support enterprise application support preferred.
- Solid grounding in programming fundamentals including data structures, logic, algorithms, and debugging techniques.
- Familiarity with REST APIs, JSON, and modern integration concepts.
- Experience with Jira Software and other Atlassian products or similar issue tracking systems.
- Strong communication skills, both verbal and written, with the ability to explain technical issues clearly to non-technical users.
- Collaborative mindset with a desire to learn and mentor.
- Self-motivated, detail-oriented, and comfortable managing multiple priorities.
- Complete Mendix training and achieve developer certification within 6 months.
- Support internal teams with advanced issue triage and occasional data updates.
- Troubleshoot and resolve application- or API-related issues with an emphasis on debugging and root-cause analysis.
- Oversee and respond to customer inquiries, complaints, and technical issues through email, phone, and chat channels.
- Deliver user training and guidance on new or existing features in a clear and approachable manner.
- Document and investigate user-reported bugs, escalating appropriately when needed.
- Follow ITIL-aligned procedures to manage support requests, escalations, and SLA compliance.
- Maintain accurate records of support activities and contribute to shared team documentation.
Benefits & Perks
Compensation range of $65,000 - $85,000 annually, with a target range of $65,000 - $76,500, commensurate with experience
Generous retirement package
Medical, dental, and vision insurance
Pre-tax contribution plans
Employee Stock Ownership Plan (ESOP)
Ready to Apply?
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