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  3. Seasonal Guest Service Ambassador (Empire State Building)
Empire State logo

Seasonal Guest Service Ambassador (Empire State Building)

Empire State
Location not specified
TEMPORARY
Posted April 28, 2026
$23 - $31/hr
Energy Efficiency
~17 people viewed this recently
Apply Now

Application opens on company website

Job Description

The Empire State Building, the “World's Most Famous Building," owned by Empire State Realty Trust, Inc.

Key Responsibilities

  • Engaging and guiding Observatory guests throughout the attraction, providing clear and friendly directions to ensure a memorable experience
  • Responding to guest questions promptly and consistently with a positive and welcoming attitude
  • Addressing customer complaints with empathy and professionalism, ensuring they are directed to the appropriate personnel for resolution
  • Maintaining high levels of enthusiasm and positivity throughout the entire shift to create a joyful atmosphere
  • Ensuring reliability and punctuality to enhance the overall guest experience
  • Standing outside in various weather conditions for short periods, always with a warm and welcoming demeanor
  • Monitoring staircases as guests walk up or down, ensuring their safety and comfort with attentive care
  • Observing and reporting any improper conditions within the assigned workspace to maintain a pleasant and safe environment
  • Adhering to all uniform and grooming standards (e.g., no visible tattoos, appropriate hair length, clean-shaven, good hygiene, and following a uniform wash cycle) to present a professional and approachable image
  • Following ESB policies and management directives to ensure consistent and high-quality service
  • Answering guest inquiries over the phone and redirecting calls as needed with courtesy and efficiency
  • Setting up stanchions and properly aligning them to suit guest traffic, ensuring smooth and organized flow
  • Preparing detailed written reports of unusual activities at management’s request, with attention to accuracy and clarity
  • Pleasantly assisting guests with non-ESB related inquiries upon request, always with a helpful and friendly attitude

Requirements

  • Fluent in English with excellent communication skills; second language preferred
  • Passion for delivering exceptional guest experiences, with a naturally outgoing, approachable personality and the ability to connect easily with guests without being prompted
  • Must be available to workdays, nights, weekends and holidays as early as 4:45am or as late as 2:15am
  • Must be able to stand for the duration of an 8-hour shift
  • Must be able to work on high floors and travel in tight spaces such as elevators
  • Must be able to read and follow a post assignment schedule

Benefits & Perks

Benefits as per Local 32BJ Collective Bargaining Agreement.

Ready to Apply?

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