Serve as the primary escalation point for complex network incidents, outages, and performance issues owing problems through to resolution with clear communication to stakeholders
Provide expert guidance to internal engineers, MSP resources, and NOC personnel on architecture, troubleshooting methodology, and root cause analysis
Lead post-incident reviews, drive root cause identification, and implement lasting remediations to prevent recurrence
Evaluate complex vendor and MSP escalations; make technical decisions on design, tooling, and resolution approach
Work with the Director of Network & Infrastructure to architect scalable, resilient, and secure network solutions across LAN, WAN, wireless, cloud, and building infrastructure
Lead the design and evolution of network segmentation strategy including zero-trust principles, VRF separation, and secure OT/IT boundary enforcement
Develop and maintain network infrastructure standards, reference architectures, and design patterns for consistent deployment across properties
Evaluate emerging technologies and contribute to the long-term infrastructure roadmap, particularly around Palo Alto / Panorama, Aruba, and cloud connectivity platforms
Design, deploy, and manage enterprise network infrastructure across BMS, IoT, Wi-Fi, PropTech, AV, security systems, corporate offices, and the Observatory
Administer Palo Alto NGFWs via Panorama — policy management, threat prevention, VPN, NAT, and security profile lifecycle management
Manage and optimize Aruba switching and wireless infrastructure including configuration, upgrades, RF planning, and troubleshooting via Aruba Central
Own BGP, OSPF, VLANs, VPN, QoS, and DNS configurations across multi-site environments
Manage WAN and ISP connectivity including failover design and carrier-level troubleshooting
Support IoT and PropTech deployments in a secure manner with a focus on building systems, access control, and sustainability technology
Lead network security posture improvements including firewall policy lifecycle, ACL governance, and vulnerability remediation
Administer Zscaler ZIA and ZPA — URL filtering, SSL inspection, cloud firewall rules, and app connector management
Manage Proofpoint email security platform including anti-spam, anti-phishing, encryption, and threat response policies
Administer BitSight to track, triage, and coordinate remediation of external security posture findings
Maintain PCI-DSS and SOX compliance through adherence to and enforcement of network policies and procedures
Collaborate with the MSSP on security monitoring, threat analysis, and incident response
Ensure timely application of patches, hotfixes, and firmware upgrades across all network equipment
Administer Okta for SSO/SAML/OIDC, MFA enforcement, and user lifecycle management including SCIM provisioning and deprovisioning
Manage Conditional Access Policies and integrate identity platforms with Palo Alto User-ID, Zscaler IdP federation, and Azure AD
Design and manage Microsoft Azure cloud networking including hybrid connectivity, VNet architecture, NSGs, and Azure Firewall
Support Microsoft 365 and Exchange Online from a network and connectivity perspective including split tunneling and optimization
Support IAM and PAM platforms as they relate to network access control and privilege governance
Manage physical server infrastructure, rack equipment installation, and data center operations including cabling, power, and cooling
Administer building riser infrastructure and ensure secure integration of IT and OT devices on segregated network segments
Support VMware vSphere virtual networking environments and server resource management
Oversee SAN/NAS storage networking and business continuity / backup technologies
Drive network monitoring strategy and tooling to ensure proactive alerting and performance trending across the full infrastructure estate
Author and maintain high-quality documentation including topology diagrams, configuration baselines, SOPs, and runbooks
Contribute to business continuity and disaster recovery procedures; develop, test, and maintain failover runbooks
Adhere to change management and PMO best practices for all infrastructure changes; manage project milestones with clear stakeholder communication
Requirements
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
Benefits & Perks
Competitive base salary and bonus
Health/Dental/Vision insurance
Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance
Voluntary Enhanced LTD Program
Voluntary Hospital, Accident, and Cancer Programs
401(k) with 100% match up to 5%
Paid parental leave
Pre-tax transit accounts
Employee Assistance Program for emotional, financial, and legal support
Ready to Apply?
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