Observatory Operations Intern
Empire StateNew York, New York
Internship
Posted December 12, 2025
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Application opens on company website
Job Description
The Observatory Operations Intern supports guest experience initiatives at the Empire State Building's observatory by analyzing visitor journeys, identifying operational improvements, and leveraging AI tools to enhance customer satisfaction and maintain its status as a top US attraction.
Key Responsibilities
- Support onsite guest experience initiatives at the Observatory.
- Analyze the visitor journey to identify operational improvements.
- Leverage AI tools to enhance the guest experience and increase positive reviews.
Requirements
- The candidate must be available to work full-time, 40 hours per week, from June 1st, 2026, until August 7th, 2026.
- The position requires onsite presence at 111 W 33rd Street, New York, NY.
- The candidate should have an interest in supporting onsite guest experience initiatives and analyzing visitor journeys.
- The candidate must be capable of identifying operational improvements to enhance customer experience.
- The candidate should have the ability to leverage AI tools to improve guest experience and maintain the attraction's status as the 1 Top Attraction in the US.
- The candidate must demonstrate a passion for excellence and a keen eye toward future growth.
- The candidate should be able to support efforts to drive measurable increases in positive customer reviews.
- The candidate must be committed to working in a diverse and inclusive environment, respecting workplace policies on harassment and discrimination.
Benefits & Perks
Compensation/salary range not specified
Work schedule: Full-time, 40 hours per week from June 1st, 2026, until August 7th, 2026
Onsite work environment at 111 W 33rd Street, New York, NY
Workplace culture recognized as a Great Place to Work
Commitment to health and wellness of employees
Equal opportunity employment with policies against discrimination and harassment
Reasonable accommodations for disabilities or religious beliefs
Ready to Apply?
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