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  3. Director, Property Operations, Multifamily
Empire State logo

Director, Property Operations, Multifamily

Empire State
New York, New York
Full Time
Posted November 3, 2025
Not Specified
Apply Now

Application opens on company website

Job Description

The Director of Property Operations, Multifamily is responsible for overseeing the management, maintenance, and strategic operations of a growing multifamily portfolio across multiple states, ensuring properties are managed efficiently, profitably, and aligned with ownership goals while leading on-site staff and developing operational processes from the ground up.

Key Responsibilities

  • Oversee property management and operations of the multifamily portfolio
  • Develop and implement operational processes and capabilities from the ground up
  • Develop and lead property operations strategies
  • Supervise on-site building staff and superintendents
  • Coordinate maintenance and capital projects for the portfolio
  • Ensure properties are managed efficiently and profitably in line with ownership objectives
  • Act as a liaison between on-site property teams and Asset Management to translate strategic goals into actionable plans
  • Collaborate with senior leadership to support the growth of the multifamily portfolio

Requirements

  • Oversee the property management and operations of a multifamily portfolio including 732 units in NYC and an additional 1,821 units in VA, MI, and MO.
  • Establish and implement operational processes and capabilities from the ground up.
  • Develop and lead property operations strategies for the multifamily portfolio.
  • Supervise on-site building staff and superintendents.
  • Coordinate maintenance and capital projects of the designated multifamily real estate portfolio.
  • Ensure properties are managed efficiently, profitably, and in alignment with ownership objectives.
  • Act as a liaison between on-site property teams and Asset Management to translate strategic goals into actionable plans.
  • Collaborate with senior leadership and contribute to the growth of ESRT’s multifamily portfolio.
  • Successfully establish robust processes and a strong team for effective property management.

Benefits & Perks

Compensation/salary range (not specified in the posting)
Work schedule (not specified in the posting)
Work environment perks: Certified as a Great Place to Work, focus on health and wellness, diverse and inclusive workplace, energy-efficient and sustainable portfolio
Additional benefits: Opportunities for establishing operational processes from the ground up, collaboration with senior leadership, contribution to portfolio growth, potential for professional development

Ready to Apply?

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