Director of Customer Success (USA)
DroneDeployRemote
Full Time
Posted April 16, 2026
Not Specified
Remote
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Job Description
The Director of Customer Success at DroneDeploy leads the post-sale customer lifecycle, focusing on onboarding, growth, retention, and expansion of enterprise and mid-market clients, while managing a multi-tier team and collaborating across departments to ensure customer satisfaction and success.
Key Responsibilities
- Lead the post-sale customer lifecycle for owners and operators, including onboarding, growth, and retention.
- Manage a multi-tier Customer Success organization, including managers and individual contributors.
- Collaborate with Sales, Product, Support, Operations, and Marketing to deliver a unified customer experience.
- Own customer health, adoption, renewal, and expansion outcomes across a diverse portfolio.
- Utilize data, AI tools, and operating rhythms to develop and execute customer success strategies.
- Build and optimize operating models for the customer success organization.
- Coach and develop managers and individual contributors within the team.
Requirements
- Experience in leading a Customer Success organization, including managing managers and individual contributors, with a focus on post-sale customer lifecycle management.
- Proven ability to own and improve customer health, adoption, renewal, and expansion outcomes across a large and diverse book of business.
- Experience in building and implementing operating models for customer success teams at scale.
- Ability to develop and execute strategies using data, AI tooling, and operating rhythms to guide day-to-day customer success activities.
- Strong collaboration skills to work closely with Sales, Product, Support, Operations, and Marketing teams to deliver a unified customer experience.
- Experience in onboarding, growing, and retaining customers in both Enterprise and mid-market segments through high-touch engagement and scaled in-product programs.
- Demonstrated success in coaching managers and individual contributors within a Customer Success organization.
- Experience in a leadership role reporting into Customer Experience leadership or equivalent senior customer success leadership position.
- Ability to manage customer health, adoption, renewal, and expansion outcomes effectively.
- Experience with remote-first work environments and managing teams in such settings.
Benefits & Perks
Flexible Work Arrangements Enjoy autonomy with remote-first options and schedule flexibility
Paid Family Leave Take the time you need to support your family during life's most important moments
Comprehensive Healthcare Coverage Plans designed to support your well-being
Career Growth Development Build new skills and unlock opportunities through continuous learning
Flexible PTO Take time off when you need it to recharge
Employee Referral Bonus Know someone great? Refer them and earn a bonus when they join our team
Drone Certification Get certified and gain unique, hands-on skills with our full backing
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