Operations Coordinator Forensic Services practice
Charles River AssociatesDallas, Texas
Full Time
Posted February 4, 2026
$55k - $75k
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Job Description
The Operations Coordinator supports the Forensic Services practice at Charles River Associates by managing billing, project administration, client and vendor communications, marketing, and office logistics, ensuring smooth operations and client service in a professional consulting environment.
Key Responsibilities
- Manage high-volume project billing, including preparing invoices, drafting work descriptions, and obtaining approvals
- Follow up on and report outstanding project unbilled amounts, receivables, and write-offs
- Provide project administration support such as conflict checks, client retention letters, and vendor invoice processing
- Maintain calendars, coordinate travel, and handle routine administrative tasks
- Oversee client relationship management database and support marketing and business development activities
- Manage office tasks including supplies, building access, and deliveries
- Coordinate logistics for meetings and client events, including technology setup and catering
- Act as liaison with corporate departments and handle internal and external communications
Requirements
- Bachelor's degree
- At least 3 years of relevant work experience in a support or billing role, with experience in professional services preferred such as consulting, law, or financial services
- Strong client invoicing experience, ideally with exposure to time-based and fixed price billing, in a high volume environment
- Experience with financial management invoicing software
- Intermediate to advanced proficiency in Microsoft Office applications Word, Excel, PowerPoint, Outlook
- Proven contract management capability, including editing, facilitating, and maintaining client and/or vendor retention letters
- Prior experience with client communications and outreach
- Exceptional attention to detail with a quantitative orientation and focus on quality in work product
- Displays good judgment and problem-solving skills in a fast-paced environment
- Ability to maintain confidentiality of sensitive information
- Energetic self-starter with strong interpersonal skills, including a cooperative and professional attitude
- Well organized, flexible, and capable of managing multiple priorities simultaneously
- Outstanding written and oral communication skills
- A high level of initiative, a strong work ethic, and dedication to quality
- Ability to manage high volume project billing, including preparing and ensuring accuracy of invoices, drafting work descriptions, and obtaining relevant approvals
- Ability to work closely with the corporate finance department to proactively resolve billing issues
- Ability to follow up and provide regular reporting on outstanding project unbilled, receivables, and write-offs under the direction of Vice Presidents and project managers
- Ability to deliver project administration support, including overseeing conflict checks, client retention letters, project code requests, processing vendor invoices, team expense reports, check requests, and timesheets in a timely manner
- Ability to provide general administrative support such as maintaining calendars, routine correspondence, coordinating detailed travel arrangements, maintaining files, and providing administrative backup for other support roles
- Ability to oversee client relationship management database and deliver marketing and business development support, including social media platform updates, marketing event logistical support, and material preparation
- Experience handling office tasks such as vendor management (e.g., Parks, Xerox, Amazon orders), supplies management, snacks, coffee, breakroom, building management (e.g., issues, access, lost badges), and evidence receipt deliveries from clients
- Ability to act as a central point of contact for staff requests, gatekeeper for front door, and routine kitchen maintenance tasks (e.g., daily rinsing and weekly cleaning of coffee machine, running dishwasher, ensuring refrigerator is emptied routinely)
- Ability to ensure adherence to corporate and practice marketing and social media protocols
- Experience managing logistics for internal and external practice meetings and client events, including technology setup, meeting room reservation, and food ordering
- Ability to act as an internal and external liaison with corporate departments such as Human Capital, Information Technology, Financial Administration, and Communications
- Proficiency in technology and learning new software programs quickly
- Notary certification is preferred but not required
Benefits & Perks
Salary range of $55,000 - $75,000 with potential bonus incentive compensation
Comprehensive benefits package including medical, dental, and vision insurance
401(k) retirement plan with employer match
Life and disability insurance
Paid time off including vacation, sick leave, holidays, and paid parental leave
Wellness programs and employee assistance resources
Commuter benefits
Work location flexibility with a hybrid model of 3 to 4 days in the office and remote work options
Skills development programs, including technical training, presentation skills, internal seminars, and career mentoring
Opportunities for internal firm development activities and leadership growth
Ready to Apply?
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