Job Description
The role involves leading customer success and strategic transformation initiatives within the FSI industry by managing executive relationships, driving platform adoption, and delivering measurable business value through data-driven process improvements.
Key Responsibilities
- Lead and manage customer success initiatives for strategic clients within the FSI industry.
- Engage with C-level executives to define long-term vision and align Celonis solutions with customer strategies.
- Drive measurable business impact by promoting platform adoption and value realization.
- Coordinate cross-functional teams to ensure proper staffing and resource allocation for customer engagements.
- Mentor and coach team members and customer organizations to increase platform adoption and maturity.
- Manage the end-to-end customer value journey, including establishing program roadmaps and value plans.
- Resolve customer escalations efficiently by orchestrating internal teams.
- Internalize customer strategies and targets to align Celonis delivery with business objectives.
- Organize and lead customer advisory boards to gather insights and foster innovation.
- Act as the voice of the customer within the company to influence product development and service offerings.
- Represent Celonis at industry events and contribute to thought leadership and asset development.
Requirements
- Minimum 10 years of relevant customer success, strategy consulting, or related experience within the FSI industry.
- Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations.
- Experience with AI-based transformation is a strong plus.
- Deep exposure to and experience with successful change management practices.
- Ability to navigate large global organizations and have the power of persuasion through data, facts, and confidence.
- Knowledge of how to successfully work with internal resources to design, pitch, and sell opportunities with relevant subject matter experts and practice leads.
- Possess a natural and consultative approach when engaging with senior executives.
- Strong team player who inspires the team with a patient and entrepreneurial leadership style.
- Project management ability to organize and manage multiple streams.
- Strong communication skills and ability to translate Celonis use cases into customer business landscape.
- Self-motivated, proactive team player.
- Ability to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders.
Benefits & Perks
Total compensation package will include base salary, bonus, commission, equity benefits
Hybrid working options
Generous PTO
Comprehensive benefits
Extensive parental leave
Dedicated volunteer days
Access to resources such as gym subsidies, counseling, and well-being programs
Clear career paths, internal mobility, a dedicated learning program, and mentorship opportunities
Opportunity to work with award-winning process mining technology
Join a dynamic, international team of talented individuals
Contribute ideas in an open culture with autonomous teams
Ready to Apply?
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