IT Service Engineer

Celonis

Bangalore, India

Full Time

Posted April 20, 2026

Not Specified

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Job Description

The IT Service Engineer at Celonis is responsible for providing global IT support across macOS and Windows platforms, troubleshooting technical issues, maintaining equipment, and ensuring seamless IT operations in a fast-paced, international environment.

Key Responsibilities

Serve as the first point of contact for IT support requests from employees and resolve or escalate issues as needed
Provide hands-on troubleshooting and support for macOS and Windows hardware, software, and network issues
Install, configure, and maintain computing equipment, peripherals, and collaboration tools
Support mobile devices and manage them through MDM platforms like Intune and Kandji
Collaborate with the global IT team to resolve technical issues via phone, email, or remote assistance
Maintain documentation and user guides for common IT issues
Participate in shift-based support to ensure global coverage

Requirements

3-5 years of hands-on experience in IT support, with proven ability to troubleshoot and resolve issues across both macOS and Windows environments.
Strong knowledge of macOS and Windows 11 operating systems.
Experience with Active Directory as well as Azure Active Directory.
Understanding of TCP IP networks and fundamental network troubleshooting skills.
Proficiency in M365 administration and support.
Strong knowledge of collaboration tools such as Microsoft Teams and Zoom.
Experience with Mobile Device Management (MDM) solutions like Intune and Kandji.
Familiarity with operating and maintaining network components such as video conferencing systems (Google Meet, MS Teams) and network printers.
Ability to act as the first point of contact for IT support requests from employees, resolving issues or escalating tickets as necessary.
Support mobile devices, including smartphones, through mobile device management platforms.
Install, configure, and maintain computing equipment and peripherals, including desktop and laptop systems, network printers, and video conferencing systems.
Perform basic repairs and replacements for computing equipment when needed.
Develop and maintain documentation and user guides for common issues to improve IT service efficiency.
Participate in a shift-based support schedule to ensure coverage across global time zones.
Strong communication skills with the ability to work effectively in a global, multicultural team.
Detail-oriented, with excellent problem-solving abilities and a proactive mindset.
Capable of managing multiple tasks and projects in a fast-paced environment.
A team player who is motivated to provide excellent customer service and continuous improvement in IT processes.
ITIL V4 Foundation certification.

Benefits & Perks

Ownership from Day 1 with Restricted Stock Units (RSUs) and merit-based refresh grants

Unrivaled Family Support Benefit with 24 weeks of fully paid parental leave for primary carers and 12 weeks for supporting carers

Unlimited PTO in applicable regions and generous PTO globally

Flexible hybrid work model balancing remote work and office collaboration

Continuous skill development through a 70-20-10 learning framework, mentorship programs, and a dedicated learning platform

Subsidized Wellhub memberships, mental health counseling, and Wellness Weeks for holistic well-being

Paid time off for community and environmental volunteering during Impact Days

Participation in Inclusion Think Tank and Inclusion Days to promote global inclusion and belonging

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