Job Description
The role involves leading strategic customer success initiatives by managing executive relationships, driving business transformation through data-driven insights, and ensuring the adoption and value realization of Celonis' Process Intelligence platform across large organizations.
Key Responsibilities
- Lead and manage customer success initiatives for strategic clients, ensuring value realization and platform adoption.
- Engage with C-level executives to define long-term vision and strategic objectives for business transformation using Celonis.
- Coordinate cross-functional teams to deliver projects on time, resolve escalations, and align delivery with customer strategy.
- Develop and maintain strong relationships with key stakeholders, embedding Celonis into their strategic objectives.
- Drive measurable business impact by influencing stakeholders, establishing program roadmaps, and creating value plans.
- Organize and lead customer advisory boards to gather insights, address industry challenges, and improve products and services.
- Act as the voice of the customer within the company to align product development and service offerings with customer needs.
- Represent Celonis at industry events, webinars, and thought leadership activities to promote customer advocacy and innovation.
Requirements
- Minimum 15 years of relevant customer success, strategy consulting, or related experience or similar industries such as Production, Manufacturing etc.
- Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations.
- Experience with AI-based transformation is a strong plus.
- Deep exposure to and experience with successful change management practices.
- Ability to navigate large global organizations and have the power of persuasion through data, facts and confidence.
- Knowledge of how to successfully work with internal resources to design, pitch and sell opportunities with relevant subject matter experts and practice leads.
- Possess a natural and consultative approach when engaging with senior executives.
- Strong team player who inspires the team with a patient and entrepreneurial leadership style.
- Project management ability to organize and manage multiple streams.
- Strong communication skills and ability to translate Celonis use cases into customer business landscape.
- Are self-motivated, proactive team player.
- Are able to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders.
Benefits & Perks
Compensation/salary range (base salary, bonus, commission, equity, benefits)
Work schedule (flexible hybrid work model, unlimited PTO, generous PTO)
Work environment perks (inclusive parental leave policy, wellness programs, mental health counseling, Wellness Weeks, community volunteer days, inclusion initiatives)
Additional benefits (Restricted Stock Units RSUs, merit-based refresh grants, access to learning and mentorship programs, subsidized Wellhub memberships, paid time off for community and environmental causes)
Ready to Apply?
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