Service Desk Analyst Intern
Cannon DesignSt. Louis, Missouri
Internship
Posted November 10, 2025
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Application opens on company website
Job Description
This role involves providing technical support to end users by troubleshooting hardware and software issues, managing helpdesk tickets, setting up equipment, and assisting with hardware and software upgrades within an IT team, primarily supporting Windows and Microsoft Office environments.
Key Responsibilities
- Monitor Helpdesk tickets, escalate issues, and close tickets
- Provide end user support and troubleshooting for Windows and Microsoft Office
- Prepare, set up, and coordinate employee equipment
- Identify hardware and software upgrade needs and coordinate with System Administrators
- Participate in testing and evaluating hardware and software
- Modify existing hardware and software to meet specific needs
- Maintain peripherals such as printers
Requirements
- Must be enrolled in an Associate or Bachelor degree program in Information Technology or related field.
- Knowledge of MS Windows desktop and Microsoft Office is required.
- Strong communication skills and innovative thinking are essential.
- Ability to work with the IT team to provide technical software, hardware, and network problem resolutions in a user-friendly professional manner.
Benefits & Perks
Work schedule flexibility (implied by support role and travel requirements)
Work environment perks related to diversity, equity, and inclusion initiatives
Opportunities for professional development through mandatory training and compliance programs
Supportive team environment with emphasis on communication and transparency
Ready to Apply?
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