Customer Experience Specialist (Voice Team)

• Assist with responding to urgent requests from customers (eg. no power at their site) who email or call in and work to resolve their issues promptly. • Educating our customers on Amber’s product and processes, as well as addressing their concerns and problems, via inbound and outbound phone support via Zendesk. • Working closely with our external stakeholders to help solve customer problems and deliver a seamless customer experience • Taking the initiative to suggest ideas on how to improve and streamline internal processes in collaboration with senior members of our Operations team • Advocating for the customer experience, keeping the organisation focused on delivering what matters most to them

• At Amber, we want to hire self-starters who are eager to learn and are comfortable working in a changing environment. Some of the key traits we are looking for in this role: • You’re a people person - you love both working with people and helping people • You’re empathetic - you care and want to understand customers' problems • You’re an excellent communicator - you know the right words and tone to use, whether you’re explaining a concept over the phone, handling a customer complaint or working with an internal stakeholder • You’re a problem-solver - you embrace challenges, think on your feet and work strategically to find solutions • You’re adaptable - you will be working in a fast-paced and changing environment and work well with ambiguity • Experience in customer support, sales or another high-volume communication role • Competency and willingness to speak directly with customers over the phone • Effective communication and interpersonal skills • A solid base of IT competence with experience with Microsoft Office Suite

• Be part of a growing technology start-up that will shape the future of renewable energy in AU • Exciting office space in Melbourne Central • Flexible working hours with provision for regular work-from-home arrangements • An external Employee Assistance Plan for mental health support • Competitive hourly rate - $38 an hour