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Job Description
The VP of Account Management at AlertMedia leads and develops a team responsible for managing and growing customer accounts across enterprise, mid-market, and SMB segments, focusing on retention, upselling, and expansion to increase revenue while ensuring an exceptional customer experience.
Key Responsibilities
- Develop and coach a team of Account Managers across enterprise, mid-market, and SMB segments.
- Partner with cross-functional teams to drive collaboration and process improvements.
- Identify and pursue expansion opportunities within customer accounts through account mapping and stakeholder engagement.
- Review renewals, address obstacles, and manage renewal risks to retain and grow revenue.
- Guide the team in managing account issues, escalations, and contract negotiations.
- Collaborate with marketing to execute outbound campaigns and promote product updates and training.
- Define and execute sales strategies to meet customer needs and achieve revenue targets.
Requirements
- 7 years of experience in account management and sales with a history of success in SaaS organizations, including prior enterprise and mid-market sales and account management experience.
- 3 years of people management experience, including leading a successful sales team and managing a pipeline of named accounts, with the ability to accurately forecast.
- Experience owning Account Management in the enterprise and mid-market segments, with strong people management skills and the ability to identify and own strategic initiatives for customer growth.
- Strong coaching mentality with the ability to help elevate others in their career development.
- Ability to map account whitespace, connect the dots within customer organizations, and influence stakeholders at various roles, levels, and profiles to identify and close deals.
- Exceptional interpersonal skills, including clear and concise written and oral communication skills.
- Comfortable building rapport, negotiating, and setting expectations with stakeholders, including those at the executive level.
- Experience adapting in rapidly changing environments and contributing to an evolving sales process.
- Ability to develop and coach a team of Account Managers in the enterprise, mid-market, and SMB segments, guiding them with their sales pipeline from prospecting to close.
- Partnering with Sales, Customer Success, Marketing, and Renewals leadership to drive cross-collaboration and process.
- Helping teams build account maps to more effectively up-sell and cross-sell within a set of named accounts.
- Partnering with team and internal stakeholders to identify expansion opportunities to meet or exceed expansion revenue targets by understanding customer objectives and use-cases, defining and executing sales plans, articulating product and service value, and identifying new personas and contacts.
- Reviewing renewals and addressing obstacles limiting adoption or creating renewal risk.
- Managing account issues and escalations related to licensing, contracts, and renewals.
- Willingness to be based in Austin, TX, or surrounding areas, or to relocate, as this is a hybrid role.
- Must be located in Austin or surrounding areas or willing to relocate to be eligible for the role.
Benefits & Perks
Competitive base salary
Uncapped commissions
Company-wide bonus program
Generous and flexible time off and parental leave policies
Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees
Access to brand new downtown office with 360-degree views of Austin, high-tech building gym, and nearby running trails
Access to cutting edge technology such as Salesforce, Gong, ZoomInfo, Outreach, Scorecards
Ongoing learning and career development opportunities facilitated by Sales Enablement and Learning Development teams
Recognition and rewards programs
Opportunities for community service and giving back
Ready to Apply?
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