Customer Onboarding Specialist
AlertMediaMexico City, Mexico
Full Time
Posted November 22, 2025
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Job Description
The Customer Onboarding Specialist at AlertMedia is responsible for guiding SMB customers through the implementation and deployment of the company's software, ensuring a seamless onboarding experience that sets the foundation for long-term customer success and advocacy.
Key Responsibilities
- Own and manage multiple SMB customer implementations from kickoff to handoff.
- Lead initial customer meetings to establish goals and project timelines.
- Facilitate implementation sessions, address customer objections, and communicate action items.
- Manage data imports, automations, and interpret data to ensure successful deployment.
- Coordinate with internal teams to provide best practices and tailored solutions.
- Track and update project milestones and status using CRM tools like Gainsight.
- Ensure a seamless transition of customers to the Customer Success Manager post-implementation.
- Respond promptly to customer inquiries and provide ongoing support during onboarding.
Requirements
- Proven success in effectively implementing and onboarding a project or software with SMB customers in a customer-facing role within a SaaS environment for at least 2 years.
- At least 1 year of experience guiding customers through the onboarding and implementation lifecycle.
- Experience using a CRM system such as Salesforce, Gainsight, HubSpot, or Zendesk.
- Strong project management skills with the ability to prioritize competing tasks and manage multiple implementation milestones simultaneously.
- Excellent written and verbal English language skills.
- Strong listening and creative problem-solving skills.
- Self-motivated and action-oriented, with the ability to work within a team environment.
- Ability to work in a hybrid role requiring 2 days per week in the Reforma area of Mexico City, collaborating with Customer Operations, Engineering, and Product Engineering team members.
Benefits & Perks
Competitive Base Salary
Annual Company Bonus
100% Employer-Paid Medical, Dental, and Vision Coverage
Parental Leave Program
Christmas Bonus
Aguinaldo
Generous Vacation and Holiday Policy
Monthly Work-from-Home Stipend
All Necessary Equipment Provided (Laptop, monitor, accessories)
Recognition Rewards
Language Immersion Program
Continuous Learning and Growth Opportunities (mentorship, tech talks, career development sessions)
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