Job Description
Provides Tier 1 technical support in a domain environment through various communication channels, troubleshooting issues, and escalating complex problems to specialized teams.
Key Responsibilities
- Provide Tier 1 technical support via phone, email, remote access, and walk-ins
- Act as primary contact for incoming technical issues
- Gather information and log issues into the ticketing system
- Implement known solutions from the Helpdesk Support Center
- Process common workflows
- Escalate incidents beyond Tier 1 support when necessary
Requirements
- Provide Tier 1 technology support for a domain environment via phone, email, remote access software, and walk-ins.
- Act as the primary customer contact for incoming technical issues.
- Gather required information for unresolved issues and log them into the ticketing system.
- Implement known solutions from the Helpdesk Support Center.
- Process common workflows related to technical support.
- Escalate incidents beyond Tier 1 support to specialized groups when necessary.
- Possess a Certification (Education A Certification Preferred).
- Have at least 1 year of relevant experience in a similar support role.
- Demonstrate required skills including being technology savvy, proficient in keyboarding, troubleshooting, and customer service.
Benefits & Perks
Ready to Apply?
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