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Job Description
A Senior Software AI Engineer responsible for developing and integrating AI-driven solutions, building scalable production environments, designing workflows and APIs, ensuring security and observability, and collaborating with cross-functional teams to solve complex business problems in a remote, multicultural setting.
Key Responsibilities
- Implement and integrate production environments, including identity configuration, networking, data pipelines, and event streaming.
- Design and deliver workflows, connectors, and APIs with data mapping, transformations, and error handling.
- Manage Infrastructure as Code (IaC) deployments using Terraform and Helm, including managing cutovers and rollbacks.
- Instrument services for observability and reliability, define SLOs, set up alerting dashboards, and participate in incident response.
- Execute security and compliance reviews, including data residency, encryption, RBAC, and produce customer-ready artifacts.
- Lead customer engagements through technical workshops, UAT, performance testing, and go-live support.
- Assist in presales activities such as demos, POCs, and providing implementation estimates.
- Incorporate deployment feedback into product roadmaps and documentation.
- Monitor and improve time-to-value, on-time go-lives, SLA adherence, and customer satisfaction.
Requirements
- 5 to 10 years of experience in field engineering solutions engineering implementation for B2B platforms, data, AI, or automation preferred.
- Depth of experience in at least two cloud platforms such as AWS, GCP, or Azure, including Kubernetes, Terraform, and containerized application deployment.
- Strong integration skills with REST and GraphQL APIs, webhooks, event streams, and secure secrets configuration management.
- Hands-on experience with identity and networking technologies including SAML, OIDC, SCIM, VPC design, peering, VPN, private connectivity, and firewall policies.
- Practical experience with observability tools such as Prometheus, Grafana, OpenTelemetry, and SLO-driven operations.
- Proficiency in scripting languages such as Python and/or TypeScript/Node.js for glue code, tooling, and accelerators.
- Comfortable working with PostgreSQL and implementing event-driven patterns for reliable data flows.
- Excellent customer-facing communication skills, including clear documentation and maintaining steady hands during cutovers and escalations.
- Ability to implement and integrate production environments, configure identity services, set up data pipelines, and manage eventing systems like Kafka, Kinesis, and Pub/Sub.
- Experience designing and delivering workflows, connectors, and APIs (REST and GraphQL), including data mapping, transformations, and error handling.
- Experience with Infrastructure as Code (IaC) tools such as Terraform and Helm, including deploying repeatable environments, managing cutovers, and rollbacks.
- Experience in security and compliance activities such as enterprise security reviews, data residency, encryption, RBAC, and producing customer-ready artifacts.
- Experience running technical workshops, UAT, performance load testing, and managing go-live processes, including root-cause analysis and action plans.
- Ability to assist with presales activities such as scoped demos, proofs of concept (POCs), and providing implementation estimates when needed.
- Experience incorporating deployment learnings into product roadmaps and documentation.
- Ability to help improve time-to-value, ensure on-time go-lives, adhere to SLOs and SLAs, and improve customer satisfaction (CSAT).
Benefits & Perks
100% remote work
Monthly WFH allowance
Career development program with 360º feedback
Time allocated during the week for tech training (online courses, conferences, books, etc.)
Mentoring program (opportunities to be a mentor or mentee)
Access to Zartis Wellbeing Hub and Kara Connect platform with sessions with mental health professionals, nutritionists, physiotherapists, and fitness coaches
Participation in multicultural work environment with online team-building events, webinars, parties, and contests
Ready to Apply?
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