Solutions Architect - Australia
Use InsiderSydney, Australia
Full Time
Posted January 30, 2024
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Application opens on company website
Job Description
The Solutions Architect role involves providing technical expertise and strategic guidance to ensure seamless onboarding and implementation of Insider's platform for partners, helping maximize product efficiency and customer success.
Key Responsibilities
- Provide seamless onboarding for partners and assist with implementation of Insider products
- Troubleshoot and resolve technical issues during onboarding and post-implementation
- Collaborate with partners to ensure maximum efficiency and success in using Insider solutions
- Act as a strategic and problem-solving expert to support partner needs
- Maintain strong communication and relationships with partners throughout the onboarding process
Requirements
- Proven experience in a technical role providing onboarding and implementation support for partners, with a focus on delivering seamless onboarding and maximizing efficiency for products.
- Strong problem-solving skills with the ability to resolve complex issues and think strategically in a technical environment.
- Technical background and skills relevant to SaaS platforms, customer experience, or marketing technology solutions.
- Ability to work effectively as part of a team in a fast-paced, agile environment, demonstrating quick learning and adaptability.
- Excellent communication skills to collaborate with partners and internal teams, ensuring clear and effective onboarding and support.
- Demonstrated experience in a customer-facing role, such as a Technical Account Manager or similar position, supporting multiple stakeholders.
- Commitment to providing equal opportunity and working in a workplace that embraces diversity regardless of sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
Benefits & Perks
Compensation/salary range (not specified in the text)
Work schedule (not specified in the text)
Work environment perks (not specified in the text)
Equal opportunity in a zero-discrimination workplace
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