Customer Success Manager - Vietnam
Use InsiderHanoi, Vietnam
Full Time
Posted October 5, 2022
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Application opens on company website
Job Description
The Customer Success Manager will build and maintain relationships with clients, ensuring they receive the necessary services to maximize their impact and success with the company's SaaS platform.
Key Responsibilities
- Build and maintain relationships with customers
- Ensure customers receive services that maximize their impact
- Support customers in utilizing the platform effectively to achieve their goals
Requirements
- Build and maintain relationships with customers to ensure they receive the services they need to achieve maximum impact.
- Possess experience in customer success, account management, or a related role, with a clear understanding of customer relationship management.
- Have a strong understanding of SaaS products, particularly in the B2B space, and how to drive customer satisfaction and retention.
- Demonstrate excellent communication and interpersonal skills to effectively engage with customers and internal teams.
- Be capable of understanding customer needs and translating them into actionable insights and solutions.
- Have the ability to work in a fast-paced, agile environment, managing multiple customer accounts simultaneously.
- Possess a proactive approach to customer engagement, including identifying opportunities for upselling or renewal.
- Have a minimum of 2 years of experience in a customer success, account management, or similar role.
- Possess a bachelor's degree or higher in a relevant field such as Business, Marketing, or related disciplines.
Benefits & Perks
Compensation/salary range (not specified in the text)
Work schedule (not specified in the text)
Work environment perks (not specified in the text)
Equal opportunity in a zero-discrimination workplace
Ready to Apply?
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