Customer Success Manager - US
Use InsiderLocation not specified
Full Time
Posted November 15, 2023
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Job Description
The Customer Success Manager role involves managing client relationships, ensuring customer satisfaction, and helping clients maximize the value of Insider's AI-native platform for customer experience and marketing. The position focuses on driving growth and retention for a diverse portfolio of clients across various industries.
Key Responsibilities
- Manage and support customer accounts to ensure satisfaction and retention
- Serve as the primary point of contact for customers, addressing their needs and inquiries
- Drive customer success initiatives to maximize platform adoption and value realization
Requirements
- Proven experience in Customer Success Management or a similar role within a SaaS or technology company, demonstrating the ability to manage customer relationships and drive customer satisfaction.
- Strong understanding of Customer Experience and Marketing platforms, with the ability to connect data across channels, predict future behavior with AI, and individualize customer experiences.
- Excellent communication and interpersonal skills to effectively engage with clients and internal teams.
- Ability to analyze customer needs and provide tailored solutions to ensure customer success and retention.
- Experience working with high-growth startups or Fortune 500 companies is preferred, indicating familiarity with large-scale enterprise environments.
- Demonstrated ability to work in a fast-paced, agile environment, managing multiple accounts and priorities simultaneously.
- Educational background relevant to the role, such as a degree in Business, Marketing, Computer Science, or related fields (specific degree requirements are not explicitly stated but implied).
- Physical and mental capacity to handle the demands of a customer-facing role, including problem-solving, multitasking, and maintaining professionalism under pressure.
Benefits & Perks
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