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Job Description
A customer-facing technical support role within a fast-growing SaaS company, responsible for resolving partner requests, managing technical relationships, and collaborating with teams to ensure seamless platform operations and customer success.
Key Responsibilities
- Solve technical issues, resolve partner requests, and optimize platform operations
- Manage technical relationships to ensure partner support and success
- Communicate effectively to deliver top-tier customer experiences
- Collaborate with Customer Success Managers to provide impactful solutions
- Gather partner feedback to improve products
- Meet SLAs with prompt responses and resolution of issues
Requirements
- Customer-Facing Experience: 2 years in B2B environments or a consulting firm.
- Account Management Expertise: Knowledge in e-commerce or CRM systems.
- Communication Skills: Excellent written and verbal English skills.
- Location Requirement: Must be based in Istanbul and able to work on-site.
- Technical Support Skills: Ability to address technical issues, resolve partner requests, and optimize operations on the Insider platform.
- Relationship Management: Ability to manage technical relationships, ensuring seamless support and success for partners.
- Communication and Problem-Solving Skills: Master communication and problem-solving to deliver top-tier experiences.
- Collaboration Skills: Work with Customer Success Managers to provide smooth, impactful solutions.
- Feedback Collection Skills: Gather insights from partners to help improve the product.
- Service Level Agreement (SLA) Compliance: Meet SLAs with speedy response times and resolution skills.
Benefits & Perks
Competitive salary range (not specified)
Work in an international, diverse, and inclusive environment
Comprehensive product training sessions
Access to many hard and soft skill training programs
Access to 16,000 online courses on LinkedIn Learning
Opportunities to share skills through training sessions and workshops
Free access to platforms such as LinkedIn Learning, Masterclass, and Spotify
Inclusive private health insurance
Monthly food tickets
Participation in fun team activities
Ready to Apply?
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