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Job Description
The VP of Customer Success will lead the strategy, operations, and scaling of Customer Success teams to deliver exceptional outcomes for clients, supporting Sword Health's mission to reduce physical pain worldwide through AI-driven healthcare solutions.
Key Responsibilities
- Lead Customer Success Operations and Strategy within the Commercial Operations organization.
- Own high-impact strategic initiatives, operational excellence, and scalable processes to enable customer outcomes.
- Optimize how Customer Success operates, scales, and delivers value.
- Lead and develop a high-performing Customer Success Operations team.
- Partner closely with Sales, Marketing, Clinical Operations, Product, Finance, and Technology teams.
- Act as a connective leader across teams to align priorities and drive shared accountability.
Requirements
- Must have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided.
- Experience leading Customer Success Operations and Strategy within a Commercial Operations organization or similar environment.
- Proven ability to own and lead high-impact strategic initiatives, operational excellence, and scalable processes that enable customer outcomes.
- Experience leading and managing a high-performing Customer Success Operations team.
- Ability to partner closely with cross-functional teams including Sales, Commercial Operations, Marketing, Clinical Operations, Product, Finance, and Technology.
- Experience acting as a senior leader within a leadership team, aligning priorities, driving shared accountability, and ensuring Customer Success can scale effectively.
- Full-time employment with regular working hours of at least 25 hours per week.
- Must be able to lead initiatives that support the company's mission to free 2 billion people from physical pain.
Benefits & Perks
Comprehensive health, dental and vision insurance
Life and AD D Insurance
Financial advisory services
Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)
Health Savings Account
Equity shares
Discretionary PTO plan
Parental leave
401 k
Flexible working hours
Remote-first company
Paid company holidays
Free digital therapist for you and your family
Ready to Apply?
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