Customer Success Manager, UK
SwordRemote
Full Time
Posted April 15, 2026
Not Specified
Remote
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Job Description
The Customer Success Manager role involves managing the end-to-end client lifecycle within the NHS sector, focusing on navigating procurement, governance, and stakeholder relationships to ensure client retention and growth for an AI-driven healthcare platform.
Key Responsibilities
- Manage the end-to-end client lifecycle within the NHS context
- Navigate complex NHS procurement, governance, and stakeholder landscapes
- Drive client retention and account expansion
Requirements
- Deep knowledge of NHS operations and stakeholder management is essential.
- At least 2 years of experience in Customer Success, Account Management, or Implementation.
- Proficiency in using Excel and Google Sheets to tell a compelling story through metrics.
- Ability to navigate complex NHS procurement, governance, and stakeholder landscapes.
- Experience in managing the end-to-end client lifecycle to drive retention and account expansion.
- Candidates must have the right to work in the UK and be based in the UK.
Benefits & Perks
Health insurance
Meal allowance
Equity shares
Flexible working hours
Remote-first company
Paid company holidays
Free digital therapist for you and your family
Ready to Apply?
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