Customer Success Enablement Manager

Sword

Remote

Full Time

Posted April 9, 2026

Not Specified

Remote

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Job Description

The Customer Success Enablement Manager at Sword is responsible for developing and executing programs to equip the Customer Success team with tools, training, and resources to improve effectiveness, accelerate onboarding, and ensure the achievement of company goals in a healthcare-focused AI environment.

Key Responsibilities

Lead the strategic development and execution of Customer Success enablement programs
Equip the Customer Success team with tools, resources, and training to improve effectiveness
Shorten ramp-up time for new team members
Drive initiatives to unify global best practices and improve messaging accuracy
Support the implementation of successful Customer Success methodologies across the organization
Participate in hiring and development processes for the Customer Success team

Requirements

Experience in leading the strategic development and execution of comprehensive Customer Success enablement programs.
Ability to equip the Customer Success team with the necessary tools, resources, and training to enhance effectiveness, shorten ramp time, and achieve or surpass company goals.
Proven track record of driving initiatives that unify global best practices and improve messaging accuracy.
Experience supporting successful Customer Success methodologies across an organization, including hiring and development.
Legal right to work in the United States; no immigration or work visa sponsorship will be provided.