Concierge Engagement & Marketing Manager
SwordRemote
Full Time
Posted October 21, 2025
Not Specified
Remote
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Application opens on company website
Job Description
The Concierge Engagement Marketing Manager is responsible for developing and executing multi-channel outreach campaigns to engage high-risk members, using both strategic planning and hands-on implementation to promote Sword Health's AI-powered solutions and improve patient outcomes.
Key Responsibilities
- Own and execute Sword Predict's multi-channel outreach strategy from start to finish.
- Create, test, and iterate marketing campaigns across email, SMS, direct mail, and AI-powered conversations.
- Build, scale, and optimize personalized outreach campaigns to engage high-risk members.
- Convince members to choose Sword's products over traditional healthcare options.
- Implement campaigns independently, combining AI tools and traditional marketing tactics.
- Analyze campaign performance and iterate to maximize engagement and conversions.
Requirements
- Own and execute Sword Predict's multi-channel outreach strategy end-to-end, including campaign creation, testing, and iteration across email, SMS, direct mail, and AI-powered conversations to drive member engagement with core products.
- Build, test, and scale personalized outreach campaigns across multiple channels, including email, SMS, direct mail, and AI conversations, to maximize conversions.
- Conceive and implement marketing campaigns yourself, leveraging both AI tools and traditional marketing tactics, without delegating execution to others.
- Demonstrate strategic thinking and hands-on execution skills in campaign development and implementation.
- Own outcomes completely, with the ability to move fast, test constantly, and maintain quality in campaign execution.
- Convince members to choose Sword's products over traditional healthcare options through effective outreach.
- Be hands-on every day in building campaigns and thinking strategically about overall marketing approach.
- Possess the legal right to work in the United States; for candidates in Portugal, possess a valid EU visa and be based in Portugal; note that US applicants require no immigration or work visa sponsorship, and the position does not offer relocation assistance.
- Have full-time availability to work regularly at least 25 hours per week.
- Be able to work in a remote-first environment with flexible working hours.
- Comply with applicable Federal and State civil rights laws, and not discriminate based on age, ancestry, color, citizenship, gender, gender expression, gender identity, gender information, marital status, medical condition, national origin, physical or mental disability, pregnancy, race, religion, caste, sexual orientation, or veteran status.
Benefits & Perks
Comprehensive health, dental and vision insurance
Equity shares
Discretionary PTO plan
Parental leave
401(k)
Flexible working hours
Remote-first company
Paid company holidays
Free digital therapist for you and your family
Meal allowance (Portugal)
Remote work allowance (Portugal)
Work from home (Portugal)
Discretionary vacation (Portugal)
Snacks and beverages (Portugal)
English class (Portugal)
Ready to Apply?
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