At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams.
Key Responsibilities
Our Implementation Consultants start the customers journey after signature working with our top customers. They own the customer relationship and are responsible for a successful deployment of Samsara’s solution. You understand the value they are trying to achieve and work with them to define and deliver a project plan to achieve this.
Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a hyper-growth company from within.
Will require travel to customer sites for up to 30% of the time, which may include overnight stays.
Be the Samsara advisor, managing the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment
Own the project management including project plans, RAID logs and governance meetings
Lead solution workshops to develop L1 processes for each business process
Guide customers through change management processes including policy, comms and training
Run training sessions, demonstrate Samsara’s technology, and work through obstacles with executives and day-to-day users of the system across numerous use cases
Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers
Requirements
8+ years of experience in a senior implementation consultant, project manager, or management consulting role. Enterprise SaaS and hardware experience preferred
Strong project management skills with ability to follow methodologies
4+ years experience supporting or working with technical products
4+ years running on-site workshops with over 10 stakeholders
Solutions-oriented with strong problem-solving & project management skills
Excellent consultative skills with experience in end-to-end system implementations
Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering senior management, day-to-day users of our software
Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
German fluency
Experience using AI or automation into CS workflows to drive measurable productivity improvements.
Thrives in an unstructured, fast-paced, and change-heavy environment
Benefits & Perks
At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.
Ready to Apply?
Join Samsara and make an impact in renewable energy