Job Description
The Strategic Customer Success Manager works closely with public sector clients to understand their operations, customize Samsara's IoT solutions, and ensure long-term success by improving safety, efficiency, and sustainability of their physical operations.
Key Responsibilities
- Work with public sector customers to understand their fleet and operational challenges.
- Develop customized solutions for customers by coordinating with cross-functional teams.
- Create success plans with customers, outlining objectives, metrics, and timelines.
- Conduct executive business reviews to align on past successes and future goals.
- Perform workshops to assess current operations and recommend workflow improvements.
- Explain Samsara's capabilities to various business types and industries.
- Mentor and support the Customer Success and Support teams.
- Champion Samsara’s cultural principles and focus on customer success and long-term relationships.
Requirements
- Minimum of 5 years of experience in a senior Customer Success, account management, or strategic consulting role.
- Experience supporting or working with technical products.
- Experience supporting or working with enterprise SaaS solutions.
- Experience engaging with government executives or supporting large-scale solutions for Public Sector organizations is preferred.
- Bachelor’s degree from a 4-year institution.
- Strong priority management skills and high emotional intelligence to handle a demanding position with high internal visibility.
- Solutions-oriented with strong problem solving skills.
- Proven ability to build trust and communicate effectively with a wide variety of stakeholders including executives, Product and Engineering leadership, and day-to-day users of software.
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Strong bias for action and the ability to think big, with insistence on high standards.
- Thrives in an unstructured, fast-paced, and change-heavy environment.
- Ability to develop and compose joint success plans with customers, outlining objectives, metrics, timelines, and removing barriers to achieving business value.
- Ability to orchestrate executive business reviews with customer decision makers and Samsara’s executive leadership.
- Ability to conduct workshops with customers to understand their current operations and recommend workflow changes.
- Deep understanding of Samsara’s capabilities and the ability to explain them to diverse businesses such as field services, utilities, transportation, and education sectors.
Benefits & Perks
Annual Base Salary ranging from 111,562 to 150,000 USD
Performance-based bonus variable pay
Equity for eligible roles
Flexible, employee-led remote work model
Professional development stipend
Comprehensive health plans
Parental leave plans
Ready to Apply?
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