Job Description
The Enterprise Customer Success Manager will work closely with top customers to understand their operations, customize Samsara's IoT platform solutions, and ensure long-term success by improving safety, efficiency, and sustainability across various industries.
Key Responsibilities
- Work closely with top customers to understand their fleet and operational challenges.
- Advise customers on how to customize Samsara's platform to meet their needs.
- Develop and manage joint success plans with customers, including objectives, metrics, and timelines.
- Conduct executive business reviews to assess past successes and align on future goals.
- Facilitate workshops to understand customer operations and recommend workflow improvements.
- Explain Samsara platform capabilities to diverse business types.
- Build and maintain long-term relationships with customers and internal teams.
- Mentor and support the Customer Success and Support teams.
- Champion and embody Samsara’s cultural principles.
Requirements
- Fluency in French required.
- Six (6) years of experience in a senior Customer Success, account management, or strategic consulting role.
- Experience supporting or working with technical products.
- Solutions-oriented with strong problem-solving skills.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders including executives, Product and Engineering leadership, and day-to-day users of our software.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor's degree from a 4-year institution.
- Strong priority management and high emotional intelligence.
- Experience supporting or working with enterprise SaaS solutions.
- Ability to support or work with technical products.
- Experience supporting or working with large-scale business solutions at Fortune 500 companies.
Benefits & Perks
Above-market total compensation through base salary, performance-based bonus, and equity
Flexible, employee-led remote work model
Comprehensive health and parental leave plans
Professional development stipend
Ready to Apply?
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