Job Description
The Enterprise Customer Success Manager will work closely with top customers to understand their operations, customize Samsara's IoT platform solutions, and ensure long-term success by improving safety, efficiency, and sustainability across various industries.
Key Responsibilities
- Work closely with top customers to understand their fleet and operational challenges.
- Advise customers on customizing Samsara solutions to meet their needs.
- Develop and execute joint success plans with customers, including objectives, metrics, and timelines.
- Conduct executive business reviews to assess past successes and align on future goals.
- Facilitate workshops to analyze current operations and recommend workflow improvements.
- Deeply understand and explain the capabilities of the Samsara platform to various business types.
- Build and maintain strong relationships with stakeholders across customer organizations and internal teams.
Requirements
- Fluency in French required
- 6 years of experience in a senior Customer Success, account management, or strategic consulting role
- Experience supporting or working with technical products
- Solutions-oriented with strong problem-solving skills
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders including executives, Product and Engineering leadership, and day-to-day users of our software
- Bachelor's degree from a 4-year institution
- Strong priority management and high emotional intelligence to handle a demanding position with high internal visibility
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
- Diplomacy, tact, and poise under pressure when working through customer issues
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Flexible working model including remote, hybrid, and in-person options
Ready to Apply?
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