Job Description
A Strategic Customer Success Manager at Samsara works closely with large fleet customers to understand their operational challenges, advise on leveraging IoT solutions, and build long-term strategic partnerships to improve safety, efficiency, and sustainability of their operations.
Key Responsibilities
- Ensure customers increase safety, efficiency, and sustainability of their operations using the IoT platform.
- Develop joint success plans with customers, outlining objectives, metrics, and timelines, and address barriers to achieving business value.
- Conduct executive business reviews with decision-makers and leadership to evaluate past successes and align on future goals.
- Facilitate workshops to understand customer operations and recommend workflow improvements to optimize product use.
- Deeply understand and explain the capabilities of the Samsara platform to various types of businesses.
- Collaborate with cross-functional teams to address customer requests and drive progress.
Requirements
- Minimum of 6 years of work experience with most recent experience in a senior Customer Success, account management, or strategic consulting role.
- Experience supporting Enterprise SaaS and/or Fortune 500 companies.
- Strong priority management and high emotional intelligence, with the ability to handle a demanding position with high internal visibility.
- Experience supporting or working with technical products.
- Solutions-oriented with strong problem-solving skills.
- Proven track record of building trust, communicating effectively, and driving change with a wide variety of stakeholders including executives, Product and Engineering leadership, and day-to-day users of software.
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor’s degree from a 4-year institution.
- Customer travel is expected up to 25-40%.
Benefits & Perks
Competitive total compensation package (salary range $97,282.50 - $147,150 USD)
Employee-led remote and flexible working
Health benefits
Opportunities for career growth and autonomy
Inclusive work environment with accommodations for disabilities
Flexible working model (remote, hybrid, or in-office options)
Ready to Apply?
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