Job Description
This role involves leading Samsara's global digital renewals team to manage and optimize customer subscription renewals, drive customer retention and growth, and develop strategies to improve renewal processes across various channels in a SaaS environment.
Key Responsibilities
- Own strategy and operations for sales-assisted, self-service, and auto-renewal commercial renewals
- Lead, develop, and inspire a team responsible for renewal motions
- Collaborate with Sales, Customer Success, Product, and Marketing to optimize the renewal journey
- Set and manage performance metrics for renewal revenue, customer experience, and operational efficiency
- Build processes and leverage technology to improve automation and self-service for renewals
- Identify and remove friction points in the renewal process to mitigate churn
- Partner cross-functionally to drive customer retention and expansion
Requirements
- 7 years experience in SaaS, recurring revenue, or subscription-based business, with emphasis on renewals or customer success
- 3 years of people management experience, including managing managers and scaling teams
- Deep experience with digital commerce or self-service renewal workflows
- Track record driving measurable improvements in renewal rates and customer lifecycle performance
- Strong analytical and process optimization skills, with experience using CRM and digital tools
- Excellent cross-functional communication and project leadership abilities
- Minimum requirements include experience in high-growth environments and/or public company experience
- Deep familiarity with B2B sales, digital adoption, or experience with auto-renewal operations
Benefits & Perks
Competitive total compensation package with salary range of 105,840 to 151,200 USD annually
Employee-led remote and flexible working arrangements
Health benefits
Inclusive work environment with accommodations for persons with disabilities
Ready to Apply?
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