Asset Performance Specialist
Palmetto Clean TechRemote
Full Time
Posted March 6, 2026
Solar Energy
Remote
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Application opens on company website
Job Description
The Asset Performance Specialist is responsible for monitoring, analyzing, and maintaining the performance of residential solar systems to ensure their long-term reliability and efficiency, collaborating with internal teams to resolve issues and optimize system operation.
Key Responsibilities
- Conduct performance verification testing (PVT) on residential solar systems to ensure proper operation and system health
- Analyze system data to identify trends, underperformance, or operational anomalies
- Investigate root causes of performance issues such as equipment faults, shading, soiling, or design inconsistencies
- Collaborate with internal teams to resolve customer and hardware-related issues
- Maintain accurate case documentation, including findings, actions taken, and resolutions
- Track performance metrics to ensure timely handling of cases within SLAs
- Support system redesign and re-contracting efforts when misdesigns are identified
- Identify recurring performance issues and share insights to improve operational processes
Requirements
- Bachelor's degree (BS or BA) is preferred.
- Minimum of 2 years of experience in a customer, tech, or sales support role is preferred.
- Strong analytical and problem-solving skills with the ability to analyze system data to identify trends, underperformance, or operational anomalies.
- Experience conducting performance verification testing (PVT) on residential solar systems to ensure proper operation and system health.
- Ability to investigate root causes of performance issues such as equipment faults, shading, soiling, or design inconsistencies.
- Proficiency in enterprise software tools including G Suite, Salesforce, and Zendesk.
- Excellent written and verbal communication skills.
- Ability to work independently as well as collaboratively within a team.
- High degree of proactiveness, adaptability, and resourcefulness to excel in a dynamic, fast-paced environment.
- Customer service mindset with a focus on resolving issues efficiently.
- Attention to detail in documenting case findings, actions taken, and final resolutions.
- Ability to track performance metrics and ensure cases are handled within defined service level agreements (SLAs).
- Knowledge of the construction or solar industry is preferred.
- Spanish proficiency is a plus.
- Employment is contingent upon the successful completion of a background check.
Benefits & Perks
unlimited PTO
medical coverage
dental coverage
vision coverage
paid parental leave
retirement plans
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