Job Description
The role involves providing dedicated, high-level IT support to Samsara's executive leadership, ensuring seamless technology experiences, troubleshooting complex issues, and proactively enhancing productivity through technical solutions in a fast-paced environment.
Key Responsibilities
- Serve as the primary IT contact for senior leadership, ensuring rapid resolution of technical issues.
- Lead proactive executive support by anticipating needs, identifying trends, and creating solutions.
- Manage high-priority escalations from helpdesk teams and provide hands-on support for devices, AV setups, meetings, and events.
- Document best practices and solutions in the knowledge base to facilitate knowledge sharing.
- Partner with IT teams to deploy tools and services that enhance executive productivity and collaboration.
- Prioritize and manage support tickets efficiently while identifying opportunities for process improvements.
Requirements
- Minimum of 5 years of experience in IT support, with at least 2 years directly supporting executive leadership (C-level or VP) in a fast-paced or high-growth environment.
- Proven experience providing dedicated, white-glove IT support to C-level executives and their direct staff, with a focus on resolving issues quickly and calmly in high-pressure, high-visibility situations.
- Deep experience in Identity and Access Management (IAM) beyond basic helpdesk tasks such as password resets and MFA resets, including building, mapping, and troubleshooting complex group rules using Okta Expression Language, and configuring and managing SSO, SAML, and SCIM application integrations.
- Expertise in supporting and troubleshooting mixed-OS environments including macOS, Windows, iOS, and Android, with experience using modern endpoint management MDM tools for device imaging, configuration, and security, and the ability to diagnose complex cross-device ecosystem issues.
- Strong administrative skills within Google Workspace, including performing email log searches, managing security policies, and building and maintaining quarantine rules and moderation groups.
- Bachelor’s degree in a technical field such as Computer Science or Information Systems, or equivalent hands-on experience and certifications.
- Enterprise-level network troubleshooting skills, including diagnosing complex connectivity issues and experience with SASE cloud security platforms such as Zscaler, and troubleshooting a wide range of network problems including VPN, hotspots, and Wi-Fi.
- Administrative and high-level support experience for enterprise tools such as Zoom, Slack, and Google Workspace.
- Proactive problem-solving skills with an analytical mindset, including performing root cause analysis and implementing sustainable, long-term solutions for recurring technical issues.
- Experience with scripting or automation tools such as Python, Bash, or PowerShell to streamline tasks or support workflows.
- Ability to deliver fast, accurate solutions in time-sensitive situations with a calm, composed presence under pressure.
- Strong interpersonal skills and the ability to anticipate executive needs and eliminate recurring friction in the technology experience.
Benefits & Perks
Base salary range of $113,050 to $133,000 USD
Remote work on Mondays and Fridays, hybrid presence at San Francisco HQ three days per week (Tuesday-Thursday)
Employee-led remote and flexible working arrangements
Health benefits
Total compensation package including bonus, RSUs, and performance-based equity refresh awards
Opportunities for career development and growth in a hyper-growth environment
Inclusive work environment with accommodations for persons with disabilities
Ready to Apply?
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