Job Description
A Quality Analyst role focused on monitoring, assessing, and improving sales engagement quality and compliance through data analysis and cross-functional collaboration, supporting the company's efforts to enhance customer outcomes and operational efficiency.
Key Responsibilities
- Partner with leadership and stakeholders to improve sales outcomes.
- Implement data monitoring systems and assess compliance across sales teams.
- Use business intelligence tools to analyze data and identify improvement opportunities.
- Monitor and evaluate sales interactions for quality and process adherence.
- Drive projects to enhance behaviors, processes, tools, and training for better outcomes.
- Collaborate with sales teams to ensure accountability in quality programs.
- Leverage AI tools and data analysis to generate insights on sales team engagement.
- Embed and promote company cultural principles within quality initiatives.
Requirements
- Minimum of 4 years of experience in Sales, Enablement, Operations, Quality, Management Consulting, or Program Management, ideally in a SaaS environment or fast-paced IT consulting role
- Proven track record launching transformational quality projects that measurably increase team productivity and customer outcomes
- Ability to ramp up quickly on business priorities and derive insights from data
- Excel at building trust and communicating effectively with a wide variety of stakeholders, including account reps, managers, and technical roles
- Poise under pressure when working through issues in a fast-paced environment
- Strong attention to detail and a knack for process improvement and documentation
- Experience working with Gong and/or Salesforce
- Ability to utilize best practices and tools from across the industry to ensure the highest standards of service are being delivered in all prospect and customer interactions
- Experience implementing mechanisms to track and ensure compliance with quality process requirements, call scoring, and calibration
- Ability to drive investigative projects that identify opportunities to improve behaviors, processes, procedures, tools, training, and outcomes
- Collaborate across Sales and Sales Operations stakeholders to implement and ensure accountability in quality programs
- Leverage Large Language Models (LLMs), Excel, Google Sheets, Tableau, and similar tools to analyze data and derive actionable insights
- Deliver data-driven insights on the quality of sales team engagements across all segments, regions, and industries
- Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team, and embed Samsara’s cultural principles
- Candidates must have the legal right to work in the specified location (Canada) and be able to maintain this right
- Possession of project management or industry certifications such as COPC or PMP is preferred
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Ready to Apply?
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