Job Description
This role involves developing and managing knowledge management strategies and processes to support the company's growth, leveraging AI and technology solutions, and fostering a collaborative team environment to enhance organizational knowledge and customer success.
Key Responsibilities
- Develop and drive content guidelines, taxonomy, and organization to support the knowledge management (KM) library
- Manage project planning, coordination, and successful delivery within the KM portfolio
- Assist in developing and implementing knowledge management strategies
- Identify and implement enhancements in KM processes and technology based on KPIs and industry best practices
- Participate in technology-driven initiatives, including AI and innovative solutions
- Champion and embed company cultural principles within KM initiatives
Requirements
- Bachelor's degree in a related field
- 3 years of Knowledge Management (KM) experience, with a solid foundation in AI platforms, dynamic troubleshooting workflows, and KM analytics and KPIs
- Proficient in project and program management, with a demonstrated ability to manage multiple projects simultaneously
- Proficient in one or more CMS or KMS systems
- Proficient in Showpad, JIRA, Confluence, Zendesk, Tableau, or similar tools
- Proficient in support-focused or knowledge-focused AI technology
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Inclusive work environment with accommodations for disabilities
Flexible working model supporting remote, hybrid, or in-office work
Ready to Apply?
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