Job Description
This role involves managing the entire order-to-cash process for large enterprise customers, providing personalized billing and collections support, resolving complex invoicing issues, and collaborating across teams to optimize financial workflows in a fast-growing, innovative company.
Key Responsibilities
- Manage the entire order-to-cash process for a portfolio of large enterprise customers, ensuring accuracy and timeliness.
- Serve as a dedicated partner, providing personalized billing and proactive customer service.
- Reconcile and analyze customer accounts to ensure timely payments and resolve billing discrepancies.
- Collaborate cross-functionally with sales, legal, and other teams to address complex billing issues and customer inquiries.
- Develop understanding of customer needs through direct interactions and propose effective solutions.
- Interact with senior executives using strong communication skills to navigate sensitive situations.
- Identify bottlenecks in manual workflows and recommend process improvements to streamline the order-to-cash cycle.
- Utilize expertise in invoicing, cash application, and collections to support financial processes.
- Analyze accounts receivable data, prepare reports, and assist with month-end close activities.
Requirements
- Bachelor's degree, preferably in accounting.
- Minimum of 5 years of progressive experience in accounting, with at least 2 years in a dedicated Order to Cash OTC accounts receivable, or accounts management role.
- Proven ability to manage complex, manual financial processes.
- Experience supporting Enterprise Customers and providing a white glove service.
- Demonstrated experience in cross-functional collaboration and problem-solving.
- Exceptional analytical skills and a knack for asking the right questions to get to the root of an issue.
- Executive presence and polished communication skills required to interact with senior leadership.
- Proficiency in Microsoft Excel and other accounting software.
- Experience with NetSuite and other Enterprise Resource Planning (ERP) systems.
- Experience prioritizing and managing time, working under strict deadlines, and ensuring compliance with company policies.
- Must be a fast learner, multi-tasker with a strong desire to learn and have a can-do attitude.
- Strong initiative, intellectual curiosity, and willingness to take ownership of complex problems.
- Ability to collaborate and communicate effectively.
- Excellent written and verbal communication skills, and analytical skills.
- Strong organization skills with exceptional attention to detail and follow-through.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Flexible working model (in-person, hybrid, or remote options)
Ready to Apply?
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