Job Description
The Sales Operations Manager at Samsara will lead initiatives to optimize sales processes, systems, and policies, partnering with leadership to support the company's growth and improve operational efficiency for a large sales organization.
Key Responsibilities
- Develop and execute change management strategies for new tools, processes, and organizational structures.
- Partner with Sales Leadership to create roadmaps and implement initiatives with clarity and impact.
- Optimize, redesign, and create innovative sales processes and policies to scale the sales team effectively.
- Streamline systems and workflows by collaborating with the Salesforce Systems team, including requirements gathering, UAT testing, and process enhancements.
- Assess, prioritize, and manage requests and improvement opportunities based on business impact and effort.
- Design and implement operational metrics to identify inefficiencies, propose solutions, and uncover growth opportunities.
- Act as a strategic liaison between sales leadership and other departments to translate business needs into impactful initiatives.
Requirements
- Minimum of 5 years of experience in sales tools management or related roles.
- Proven success in managing tools for large sales teams with at least 1,200 users.
- Strong project management skills with experience in implementation and ROI measurement.
- Excellent communication and collaboration skills.
- Familiarity with CRM systems, sales automation tools, and productivity software.
- Bachelor's degree in business, finance, economics, engineering, or a related field.
- In-depth Salesforce CPQ experience.
- Experience as a Salesforce Administrator is a plus but not required.
- Experience with Lead-to-Cash systems such as Netsuite, SAP, etc.
- Previous project or program management experience.
- Ability to develop and execute change management strategies supporting adoption of new tools, processes, and organizational structures.
- Ability to partner closely with Sales Leadership to develop roadmaps and implement initiatives with clarity and impact.
- Ability to drive operational strategies by partnering with sales and cross-functional leaders to scale the sales team effectively, including process optimization, redesign, and creation of policies.
- Ability to streamline systems and processes by delivering business requirements, leading UAT testing, enhancing workflows, and managing sales communications.
- Ability to assess, prioritize, and manage requests and improvement opportunities based on business impact and effort.
- Ability to design and implement operational metrics to identify inefficiencies, propose solutions, and unlock growth opportunities through quantitative and qualitative analysis.
- Ability to act as a strategic bridge between sales leadership and other departments to translate business needs into impactful initiatives.
- Superb communication skills capable of translating complex issues to technical stakeholders and business leaders.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Flexible working model (in-person, hybrid, or remote options)
Ready to Apply?
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