Job Description
A Sales Engineer at Samsara is responsible for supporting the sales team by providing technical expertise, conducting product demonstrations, assisting with system integrations, and ensuring customer success in deploying IoT solutions across various industries.
Key Responsibilities
- Assist the Global Sales Team with technical inquiries and tasks, including monitoring inbound question queues.
- Support technical trials and proof of concepts by creating software scripts and integrations.
- Provide internal technical assistance and QA support for customer-related inquiries.
- Develop and manage digital content to facilitate product learning, adoption, and hardware/software configuration.
- Update and maintain hardware and software lab infrastructure, including remote kits.
- Coordinate and participate in new product testing activities.
- Gather and highlight industry-specific customer use cases for Samsara solutions.
- Coordinate cross-functional communication to ensure prospect success, including RFP responses and support triaging.
Requirements
- A candidate must have a Bachelor of Science degree in Electrical Engineering, Computer Science, Mechanical Engineering, Industrial Engineering, or a related discipline.
- A candidate must have at least 1 year of experience working with customers in a pre-sales or support capacity.
- A candidate must be able to explain complex technical concepts to non-technical audiences.
- A candidate must have a basic understanding of electronics and electrical systems.
- A candidate must be well-versed in one of the following areas: cloud software, networking, automation, and control systems.
- A candidate must have experience tinkering with hardware gadgets, sensors, or vehicles, which is considered a plus.
- A candidate must be fluent in French, as bilingual proficiency is required.
- A candidate must be able to assist the Global Sales Team with technical inquiries and tasks by monitoring and maintaining an inbound question queue.
- A candidate must be able to assist with technical trials across Samsara’s Sales Engineering team to convey the value of Samsara solutions within a prospect’s operation.
- A candidate must be capable of creating software scripting solutions and integrations to assist with technical proof of concepts.
- A candidate must be available for internal Q&A from Samsara account teams requesting technical assistance on behalf of their customers.
- A candidate must produce and manage digital content to assist with product learning, product adoption, hardware installation, and software configuration.
- A candidate must update and manage internal hardware and software lab infrastructure, including both in-office and remote kits.
- A candidate must coordinate and participate in new product testing activities.
- A candidate must gather and highlight industry-specific customer use cases for Samsara solutions by working with technical sales teams.
- A candidate must coordinate cross-functional communication to ensure prospect success, including RFP responses, Product Feature Request management, and Customer Support triaging.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Inclusive work environment with accommodations for persons with disabilities
Flexible working model including remote, hybrid, and in-office options
Ready to Apply?
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