Job Description
The Program Manager will lead the planning, development, and execution of enablement programs to enhance the skills and knowledge of Samsara's Customer Support team, driving operational growth and improving customer experience through strategic initiatives and cross-functional collaboration.
Key Responsibilities
- Lead the planning and delivery of high-priority, complex enablement programs by collaborating with leadership and stakeholders.
- Develop program strategies, roadmaps, and plans, including scope, governance, KPIs, and reporting.
- Align stakeholders through data-driven reporting, communication, and iterative improvement of program outcomes.
- Identify operational problems and implement scalable processes, tools, and dashboards to mitigate risks.
- Partner with cross-functional teams to facilitate needs assessments and develop strategies to address customer and business pain points.
Requirements
- 6-8 years of enablement or strategy program management experience, ideally in a high-growth SaaS environment or fast-paced technology consulting role
- Demonstrated success launching transformational enablement initiatives that measurably improve the customer experience and support scalability within the business
- Strong program management toolkit, including problem solving and decision making skills, able to quickly ramp up on business priorities and derive insights from data
- Clear and confident communication skills, including the ability to influence and lead cross-functional stakeholders, executives, and front line managers by monitoring and analyzing core business metrics to generate insights and recommended actions
- Diplomacy, tact, and poise under pressure when working through issues, skilled at having prioritization conversations and discussing tradeoffs
- Enablement experience with B2B hardware and SaaS products
- PMP certification, Agile Scrum Certification, Prosci Certification, and/or advanced training in Project Program Management
- Experience in a global Operations, Customer Success, or Customer Experience organization
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Flexible working model (remote, hybrid, or in-office options)
Ready to Apply?
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