Job Description
The IT Manager at Samsara is responsible for overseeing and scaling the company's IT services, managing vendor relationships, leading IT projects, optimizing core systems, and developing a high-performing global IT team to support the company's rapid growth and operational needs.
Key Responsibilities
- Manage the IT portfolio, projects, and sprint planning to prioritize urgent work
- Oversee IT contracts, vendor relationships, and procurement of hardware and software
- Design, lead, and optimize internal and external IT initiatives and support programs
- Manage IT service levels, operational metrics, SLAs, and drive operational excellence
- Own and optimize core IT systems and tools such as Google Workspace, Okta, Atlassian, Zendesk, and Slack
- Lead security and compliance projects to protect information assets
- Drive innovation and automation projects to improve user technology experiences
- Develop and analyze operational data insights and performance analytics
- Oversee technical support operations to enhance employee technology experiences
- Hire, develop, and lead a global IT team, fostering an inclusive and high-performing culture
- Manage full IT project lifecycle, including planning, execution, and resource management
- Communicate IT strategy and performance effectively to executive leadership
Requirements
- 8 years of experience in an IT services, IT program management, technical support, or systems role.
- Experience managing a team.
- Experience managing technical contracts for an IT department.
- Understanding of vendor relationship management.
- Experience successfully managing people and projects.
- Expertise in IT systems, networks, operations, and cloud systems.
- Strong analytical and project management skills, with proven ability to design and communicate clear processes, and a detail-oriented yet flexible approach to problem solving.
- Impeccable discretion when handling sensitive and confidential information.
- Excellent self-management and interpersonal skills.
- Positive, tenacious attitude while delivering on complex and challenging projects.
- BA or BS degree with a technical focus such as Computer Science, Computer Engineering, Mechanical Engineering, MIS, etc.
- Experience managing tools such as Google Workspace, Slack, Okta, Zoom, etc.
- Experience managing technical contracts for an IT department.
- Understanding of vendor relationship management.
- Experience with tools such as Google Workspace, Slack, Okta, Zoom, etc.
- Experience managing technical contracts for an IT department.
- Understanding of vendor relationship management.
- Experience with IT systems, networks, operations, and cloud systems.
Benefits & Perks
Full time employees receive a competitive total compensation package
Employee-led remote and flexible working
Health benefits
Flexible working model that supports in-person, hybrid, or remote work
Ready to Apply?
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