Job Description
The role involves managing and leading a team of Customer Success Managers to ensure enterprise customers derive ongoing value from Samsara's IoT platform, fostering long-term relationships, and driving customer satisfaction and retention in a fast-paced, growth-oriented environment.
Key Responsibilities
- Ensure ongoing success and value realization for enterprise customers.
- Define and execute long-term strategies for the Customer Success team.
- Hire, develop, and lead an inclusive, high-performing customer success team.
- Manage relationships with customer executives and internal stakeholders to foster trust and communication.
- Partner with customers to deliver structured value and achieve measurable business outcomes.
- Collaborate with sales and other teams to develop and implement expansion strategies.
Requirements
- Minimum of 8 years in Customer Success, account management, or consulting.
- At least 3 years in management positions, including recruiting and retaining top talent.
- Experience managing customers with 1 million Annual Contract Value (ACV).
- Experience with Enterprise SaaS solutions.
- Ability to travel within the United States for customer meetings and events up to 25%.
- Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology.
- Exceptional executive stakeholder management and communication skills, including emotional intelligence and prioritization, especially when engaging with customer Vice Presidents and internal leadership such as Samsara’s C-suite.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders, including customer executives, end-users, and internal teams such as Sales, Product, Engineering, and Finance.
- Solutions-focused with strong problem-solving skills and a bias for action.
- Ability to think big while also executing with excellence.
- Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Demonstrated ability to foster an inclusive team environment that values diverse perspectives.
- Bachelor’s degree from a 4-year institution.
- Experience leading a team where each team member managed a portfolio of 8-20 accounts.
- Experience using Gainsight or similar customer success management tools.
- Proven ability to partner with account executives to develop and execute commercial expansion strategies.
- Strong program management experience.
- Strategic consulting experience.
Benefits & Perks
Annual Base Salary ranging from 109,480 to 147,200 USD
Performance-based bonus variable pay
Equity for eligible roles
Flexible, employee-led remote work model
Professional development stipend
Comprehensive health plans
Parental leave plans
Ready to Apply?
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