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Job Description
A remote technical support role providing assistance to customers using Samsara's IoT and SaaS products, focusing on resolving complex technical issues, ensuring customer success, and supporting the digital transformation of physical operations across various industries.
Key Responsibilities
- Respond to inbound customer requests via phone, chat, and email.
- Collaborate with support teams to escalate and communicate customer issues.
- Manage personal workload efficiently and effectively.
- Utilize knowledge, tools, and resources to resolve technical issues.
- Document customer communications clearly and concisely.
Requirements
- High school diploma required, along with an Associate's degree or technical certifications in a related field.
- At least 1 year of experience in a technical product support role preferably within SaaS, IoT, or networking environments.
- Bilingual proficiency in English and Spanish, with the ability to conduct business and technical conversations in both languages.
- Technical know-how - comfortable interfacing with customers, translating complex technical concepts into everyday language, and working with SaaS systems.
- Interest and ability to work in a fast-growing environment with changing responsibilities.
- Technical knowledge in cloud applications, mobile computing, and hardware device troubleshooting.
- Availability to work a flexible schedule, which may include evenings, weekends, and holidays as needed.
- General knowledge about Electrical circuits, GPS, and telematics (preferred but not mandatory).
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Inclusive work environment with accommodations for persons with disabilities
Opportunities for career development and growth
Support for remote work or in-office work depending on operational needs
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