This role involves managing IT support services, hardware assets, vendor relationships, and optimizing IT operations to support Samsara's global teams, with a focus on operational excellence and scalable processes in a remote, Canada-based position.
Key Responsibilities
Drive delivery of IT Support Services projects
Manage IT hardware ordering and inventory forecasting
Analyze and optimize laptop management processes for scalability
Develop relationships with global IT vendors and service offices
Coordinate with business stakeholders to gather requirements and plan IT initiatives
Manage SaaS vendor relationships and optimize tooling for renewals
Monitor and improve IT operations financials, performance metrics, and SLAs
Develop and refine IT business processes and propose improvement strategies
Embed and promote Samsara’s cultural principles within IT operations
Requirements
Minimum 3 years of experience in an analytical or project management capacity, working in an IT organization owning hardware asset management.
Excellent analytical, financial budgeting skills.
Advanced experience with Microsoft Excel or similar tools.
Must reside in Canada.
Experience working with Workplace and Real Estate Finance and Procurement teams (preferred but not explicitly mandatory).
Experience with global supply chains and international vendors (preferred but not explicitly mandatory).
Excellent interpersonal communication skills with an ability to build relationships and work across multi-functional organizations.
Demonstrated ability to manage multiple concurrent projects end-to-end.
Strong data management skills including Google Sheets, Excel, Splunk, etc.
Highly organized and detail-oriented approach, with the ability to prioritize and work independently.
Flexible problem solver who can adapt in a dynamic environment.
Benefits & Perks
Competitive total compensation package including base salary, bonus, and stock options (RSUs)
Remote work flexibility and support for remote employees
Health benefits
Employee-led remote and flexible working arrangements
Opportunities for career development and growth within a hyper-growth environment
Inclusive work environment with accommodations for persons with disabilities
Ready to Apply?
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