Job Description
This role involves providing high-level IT support to Samsara's executive leadership, managing technical issues, supporting meetings and devices, and proactively enhancing the technology experience to ensure seamless productivity for C-suite executives.
Key Responsibilities
- Serve as the primary IT contact for C-suite executives and their assistants, providing technical support.
- Resolve technical issues quickly and accurately, managing high-priority escalations.
- Support and set up devices, AV systems, meetings, events, and conference rooms.
- Document best practices and solutions in the knowledge base for continuous improvement.
- Collaborate with IT teams to deploy tools and services that enhance executive productivity and collaboration.
- Manage and close support tickets efficiently while identifying opportunities for process improvements.
- Anticipate executive needs and create proactive solutions to prevent recurring issues.
Requirements
- Minimum of 5 years of experience in IT support, with at least 2 years directly supporting executive leadership (C-level or VP) in a fast-paced or high-growth environment.
- Fluency with enterprise SaaS platforms, especially those that enable collaboration and executive productivity, including Google Workspace, Zoom, Slack, Okta, and Atlassian Suite.
- Deep familiarity with both macOS and Windows environments, including imaging, configuration, and endpoint security best practices.
- Strong understanding of A V systems and conferencing tools, with experience setting up and supporting executive meetings, boardrooms, and live events.
- Exceptional interpersonal and communication skills, with the ability to explain complex technical issues clearly and calmly to non-technical stakeholders.
- Track record of discretion, professionalism, and composure when dealing with high-pressure or high-visibility situations.
- Strong troubleshooting and diagnostic skills across hardware, software, and network-related issues.
- Ownership mindset with proven reliability in resolving technical problems end-to-end with minimal supervision.
- Bachelor’s degree in a technical field such as Computer Science, Information Systems, or equivalent hands-on experience and certifications.
- Scripting or automation experience (e.g., Python, Bash, PowerShell) to streamline repetitive tasks or support workflows is preferred.
- A calm, composed presence under pressure, with a reputation for delivering fast, accurate solutions in time-sensitive situations.
- A proactive mindset, always looking ahead to anticipate executive needs and eliminate recurring friction in the technology experience.
Benefits & Perks
Competitive total compensation package with a salary range of $102,425 to $120,500 USD annually
Employee-led remote and flexible working options
Health benefits
Ready to Apply?
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