Job Description
The role involves managing and strengthening relationships with large enterprise customers to ensure they successfully leverage Samsara's IoT platform, improving their operational safety, efficiency, and sustainability through strategic guidance, workshops, and cross-functional collaboration.
Key Responsibilities
- Ensure customer success by increasing safety, efficiency, and sustainability of their operations using Samsara's IoT platform
- Develop and execute joint success plans with customers, including objectives, metrics, and timelines
- Conduct executive business reviews to align on past successes and future goals
- Facilitate workshops and value check-ins to understand customer operations and recommend workflow improvements
- Deeply understand and explain the capabilities of the Samsara platform to diverse business types
- Collaborate with cross-functional teams to address customer requests and drive progress
Requirements
- Minimum of 6 years of work experience with most recent experience in a senior Customer Success, account management, or strategic consulting role.
- Experience supporting Enterprise SaaS and/or Fortune 500 companies.
- Strong priority management and high emotional intelligence, demonstrating the ability to handle a demanding position with high internal visibility.
- Experience supporting or working with technical products.
- Solutions-oriented with strong problem-solving skills and a value mindset.
- Proven track record of building trust, communicating effectively, and driving change with a wide variety of stakeholders including executives, Product and Engineering leadership, and day-to-day users of software.
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor’s degree from a 4-year institution.
- Customer travel is expected up to 25-40%.
Benefits & Perks
Competitive total compensation package with salary range of $97,282.50 to $130,800 USD
Employee-led remote and flexible working options
Health benefits
Ready to Apply?
Join Samsara and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More at Samsara
More jobs at Samsara
Workforce Management Scheduler
Samsara
NEW
Not specified
Full Time
12h
Manager II, WW Planning
Samsara
NEW
Not specified
Full Time
12h
$109k-165k
Sr. Product Marketing Manager - Smart Trailers
Samsara
NEW
Remote
Full Time
12h
$102k-172k
More jobs in Location not specified
Relationship Specialist, West Coast
Palmetto Clean Tech
NEW
Remote
Full Time
2d
Relationship Specialist, West Coast
Palmetto Clean Technology
NEW
Remote
Full Time
2d
Vice President, Renewables
Unison
NEW
Remote
Full Time
2d