Job Description
This role involves managing the deployment and adoption of Samsara's IoT solutions for large-scale enterprise customers, ensuring successful implementation, training, and ongoing support to improve their operational safety, efficiency, and sustainability.
Key Responsibilities
- Ensure customers increase safety, efficiency, and sustainability of operations with IoT platform
- Manage deployment of Samsara technology to large-scale customers for quick value realization
- Create launch plans and roadmaps to increase product usage
- Track implementation progress, product adoption, and account health
- Conduct training sessions and demonstrate technology to various user levels
- Handle multiple customer engagements simultaneously and collaborate cross-functionally
- Deeply understand and explain Samsara platform capabilities to customers
- Build and maintain trust with stakeholders, including executives and end-users
Requirements
- 4 years of experience in a senior Customer Success, account management, or strategic consulting role.
- Enterprise SaaS experience preferred.
- Experience supporting or working with technical products.
- Solutions-oriented with strong problem-solving and project management skills.
- Excellent consultative skills with experience in end-to-end system implementations.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders including executives, Product and Engineering senior management, and day-to-day users of software.
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor's degree from a 4-year institution.
- Strong bias for action, the ability to think big, with insistence on high standards.
- Experience serving a large and complex customer base in B2B SaaS.
Benefits & Perks
Competitive total compensation package with salary range of $85,085 to $114,400 USD
Employee-led remote and flexible working arrangements
Health benefits
Ready to Apply?
Join Samsara and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More jobs at Samsara
Senior Business Value Strategist
Samsara
NEW
Not specified
Full Time
2d
$140k-212k
Chief of Staff, Head of Business Operations, People
Samsara
NEW
SF Bay Area
Full Time
2d
$149k-266k
Senior Manager, Enterprise Collections
Samsara
NEW
Not specified
Full Time
2d
$112k-160k
More jobs in Location not specified
Account Executive APJ
Planet
NEW
Remote
Full Time
2d
Account Executive NATO
Planet
NEW
Remote
Full Time
2d
Account Executive NATO
Planet
NEW
Remote
Full Time
2d