Job Description
This role involves deploying and supporting IoT solutions for enterprise customers in various industries, ensuring successful implementation, system optimization, and ongoing customer success through technical support, relationship management, and process coordination.
Key Responsibilities
- Ensure successful deployment and adoption of Samsara's IoT solutions for enterprise customers' fleets and industrial assets
- Manage customer relationships throughout onboarding, adoption, advocacy, and renewal phases
- Coordinate with internal teams and customers to maintain project momentum and address operational blockers
- Manage and update driver and vehicle profiles, system improvements, and ensure system functions correctly
- Ensure regulatory compliance through reports, geofencing, and behavioral scorecards
- Investigate and resolve issues in the Unassigned Driving queue and audit vehicle and driver data for accuracy
- Execute and build reports for leadership and regional analysis using Samsara's reporting tools
- Monitor hardware and system status, assist drivers with ELD entries, and troubleshoot app issues
- Act as Tier 2 subject matter expert for Hours of Service questions and related compliance issues
- Oversee event closeout processes and ensure proper documentation of disciplinary actions
- Develop and host Web-Based Training modules and conduct open calls for driver and manager support
- Maintain accurate device inventory, track RMA status, and hardware inventory
- Champion and embed Samsara’s cultural values to support global scaling and team cohesion
Requirements
- Four or more years of experience in a transportation or fleet management role, with DOT compliance experience preferred.
- Strong priority management skills and high emotional intelligence to handle a demanding position with high internal visibility.
- Experience supporting or working with technical products and software solutions.
- Solutions-oriented mindset with strong problem-solving and project management skills.
- Excellent consultative skills with experience in end-to-end system implementations.
- Proven ability to build trust and communicate effectively with a wide variety of stakeholders.
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor’s degree from a 4-year institution.
- Experience serving a large and complex customer base in B2B SaaS.
Benefits & Perks
Competitive total compensation package with salary range of 85,085 to 128,700 USD annually
Employee-led remote and flexible working options
Health benefits
Ready to Apply?
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