Job Description
The role involves managing the deployment and adoption of IoT solutions for large enterprise customers across various industries, ensuring successful implementation, fostering strong customer relationships, and driving product usage to improve operational safety, efficiency, and sustainability.
Key Responsibilities
- Ensure customer adoption and success with Samsara's IoT platform to improve safety, efficiency, and sustainability of operations.
- Manage deployment of Samsara technology for large-scale customers, ensuring quick realization of value.
- Create and execute launch plans and roadmaps to increase product usage and engagement.
- Track implementation progress, product adoption, and account health metrics.
- Conduct training sessions and demonstrate system capabilities to various stakeholders, including executives and end-users.
- Collaborate cross-functionally with Sales, Support, Sales Engineering, and Product teams to deliver a seamless customer experience.
- Understand and explain Samsara platform features to diverse customer audiences.
- Build and maintain strong relationships with customers, supporting their long-term success and trust.
Requirements
- Minimum of 5 years of experience in a Senior Customer Success, Enterprise Customer Success Manager, Senior Account Management, or Strategic Consulting role.
- Experience supporting or working with technical products.
- Enterprise SaaS experience preferred.
- Bilingual proficiency in Spanish and English, with strong spoken and written language skills for working with multiple teams and publishing documentation.
- Strong priority management skills and high emotional intelligence to handle a demanding position with high internal visibility.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders including executives, Product and Engineering leadership, and day-to-day users of software.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor’s degree from a 4-year institution.
- Candidate must be based in Mexico.
- Experience supporting or working with large and complex customer bases in B2B SaaS.
- Thrives in an unstructured, fast-paced, and change-heavy environment.
Benefits & Perks
Above-market total compensation through a combination of base salary, performance-based bonus variable pay, and equity
Flexible, employee-led remote work model
Comprehensive health and parental leave plans
Professional development stipend
Ready to Apply?
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