Job Description
The Enterprise Customer Success Manager is responsible for working closely with top customers to understand their operations, customize Samsara's IoT platform solutions, and ensure long-term success by improving safety, efficiency, and sustainability of their physical operations.
Key Responsibilities
- Work closely with top customers to understand their fleet and operational challenges.
- Develop and execute joint success plans with customers, including objectives, metrics, and timelines.
- Conduct executive business reviews to assess past successes and align on future goals.
- Facilitate workshops to analyze current operations and recommend workflow improvements.
- Deeply understand and explain the capabilities of the Samsara platform to diverse business types.
- Mentor and support the Customer Success and Support teams to ensure customer satisfaction.
- Build and maintain long-term relationships with customers and internal stakeholders.
- Champion Samsara’s cultural principles and promote a customer-centric approach.
Requirements
- A minimum of 4 years of experience in a senior Customer Success, account management, or strategic consulting role.
- Enterprise SaaS experience is preferred.
- Experience supporting or working with technical products.
- Solutions-oriented with strong problem-solving skills.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders including executives, Product and Engineering leadership, and day-to-day users of our software.
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor’s degree from a 4-year institution.
- This role requires up to 25% travel.
- Strong bias for action, the ability to think big, with insistence on high standards (preferred).
- Experience serving and supporting large-scale business solutions at Fortune 500 companies (preferred).
- Ability to thrive in an unstructured, fast-paced, and change-heavy environment (preferred).
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Up to 25% travel allowance
Ready to Apply?
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