Job Description
The Sales Engineering leader at Samsara is responsible for building and managing a team that delivers IoT-based solutions to customers, focusing on improving operational safety, efficiency, and sustainability across various industries through technical sales support, hardware installation, and system integration.
Key Responsibilities
- Build and lead the Mid Market Sales Engineering organization across North America.
- Develop strategies and processes to scale the Sales Engineering team and improve performance.
- Manage technical escalations related to presales activities, product issues, and feature requests.
- Engage in customer installations, testing, and usage of IoT hardware and sensors.
- Collaborate with cross-functional teams to deliver technical solutions and support the sales cycle.
- Partner with external technology providers and manage third-party system integrations.
- Drive product development based on feedback from sales, prospects, and customers.
- Manage relationships with internal teams such as Product Management, Customer Success, and Support.
Requirements
- A 4-year degree from an accredited university.
- At least 5 years of experience managing a technical team, ideally in a sales engineering capacity.
- Proven success in hiring, developing, and retaining leadership talent.
- Experience creating scalable and consistent feedback loops enabling your Management Team to participate in process improvements and scaling activities.
- Experience with SE capacity planning based on Sales need across different segments globally.
- Experience building process and integrating software tools to measure organizational performance impact throughout the build sales lifecycle.
- Experience driving product development based on input from Sales Leadership, prospects, and customers.
- Experience collaborating with internal cross-functional teams such as Product Management, Customer Success, Support, etc., to deliver results as part of the sales cycle.
- Success in managing relationships with external technology partners through complex sales cycles.
- Understanding of vehicle diagnostic systems, including Controller Area Networks (CAN bus) and Power Take Off (PTO) applications.
- Experience managing a Sales Engineering Team selling cloud-managed hardware product lines for at least 5 years.
- Ability to develop and lead an inclusive, engaged, and high-performing organization.
- Ability to lead from the front in high-impact situations, serving as a thought leader and executive sponsor for key accounts.
- Ability to own your organization’s performance against all sales goals and ensure productive cross-functional partnerships.
- Support and resolve technical escalations from presales activities, including product issues and feature requests.
- Experience partnering with GTM teams in frontier markets to increase sales and drive product development.
- Experience clearly defining roles and responsibilities through corporate change, including cross-functional team interactions and internal team growth.
- Experience managing an organizational budget.
- Understanding of IoT hardware and sensors, hands-on hardware installation strategies, managing data collection over carrier networks, and building third-party system integrations via open API.
- Physical ability to install, test, and use IoT gear as part of customer engagement activities.
Benefits & Perks
Annual OTE salary range of $191,240 to $341,500 USD
Performance-based bonus variable pay
Equity for eligible roles
Flexible, employee-led remote work model
Professional development stipend
Comprehensive health plans
Parental leave plans
Ready to Apply?
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