At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams.
Key Responsibilities
Samsara is looking for an experienced Deal Support Quality & Strategy Manager to play a pivotal role in ensuring operational excellence across our Deal Support (Deal Execution + Deal Strategy) organization. TheDeal Support Quality & Strategy Manager will partner with leadership to build, implement, and maintain a quality program that supports the accuracy, efficiency, and consistency of our deal lifecycle processes. You will be responsible for providing feedback and business intelligence to drive continuous improvement and mitigate risk.
The ideal candidate has expertise in quality assurance operations, a keen eye for detail, and experience analyzing data to identify opportunities that have a direct impact on business outcomes. This role will join a team in building mode, and a successful candidate will have a strong bias for action and help create a sustainable quality culture.
Process Auditing : Observe and audit deal-related interactions and workflows across various internal systems to assess performance, adherence to policy, and identify trends
Quality Assurance & Coaching : Utilize best practices and a standardized rubric to ensure the highest standards of accuracy and service are being delivered. Design and support a coaching framework that enables managers to deliver impactful feedback to their teams
Insight & Analysis : Leverage Excel, Google Sheets, and similar tools to analyze quality data, track metrics, and derive actionable insights. Deliver data-driven recommendations on service and process quality to Deal Support leadership
Program Support : Support the Deal Support Quality Program through targeted auditing, designing agile monitoring forms to collect qualitative insights, and leading investigative projects that identify opportunities to improve behaviors, processes, and tools
Collaboration : Work collaboratively with cross-functional partners in Sales, Sales Operations, and Systems teams to improve processes and achieve consistent outcomes for quality initiatives
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Requirements
3-5 years of experience in a quality assurance, process improvement, or operations role, with at least 2 years directly focused on executing quality programs
Demonstrated experience in designing and using quality assurance rubrics or scorecards to perform audits and provide structured feedback
Strong analytical skills with proficiency in root cause analysis, identifying error trends, and using data to tell a story about process performance
Excellent written and verbal communication skills, with an ability to deliver constructive feedback and present findings clearly to stakeholders
A meticulous attention to detail and a passion for continuous process improvement
Ability to work independently in a dynamic and fast-paced environment
Experience leveraging AI tools to automate quality workflows or analyze large datasets
Industry-standard quality or process improvement certifications (e.g., COPC, Six Sigma, ASQ)
Experience incorporating stakeholder feedback (like CSAT or internal surveys) into the quality improvement process
Experience facilitating calibration sessions with stakeholders to ensure scoring consistency and alignment
Experience with software used for quality assurance tracking and reporting
Familiarity with the sales deal lifecycle or a business operations environment is a strong plus
Experience with Salesforce is preferred, but not required
Benefits & Perks
At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.
Ready to Apply?
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